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Your stories, my words

On a personal level, writing is how I bring my ideas to life. But I'm also an experienced technical writer, editor, and content marketer who has worked in several industries, including IT, non-profit, government, telecom, automotive, and more.

APPTEGA

You Have a Cyber Insurance Policy – But Do You Have Coverage?

The AI Compliance Tightrope: Walking the Line Between Innovation and Governance

The ROI of Continuous Compliance: The Best Way to Future-Proof Your Security Business

ISO 42001 Compliance: All You Need to Know About the First AI Management System Standard

How to Secure and Ensure Cyber Insurance Coverage in Case of a Cyberattack

State of Continuous Compliance Report

Foresite Case Study

CyberSecOp Case Study

UPLEVEL

25 ways to piss off your devs

25 ways to piss off your devs

Why DORA metrics are only part of the equation

Why DORA metrics are only part of the equation

Deep Work: Why we measure in two-hour minimum time blocks

Deep Work: Why we measure in two-hour minimum time blocks

Two key ways allocation insights help create effective engineering cultures

Two key ways allocation insights help create effective engineering cultures

Warning signals from your team to detect developer burnout

Warning signals from your team to detect developer burnout

How to turn allocation insights into action for your dev team

How to turn allocation insights into action for your dev team

Why sprint retros are a lot like watching game film

Why sprint retros are a lot like watching game film

Spring cleaning for your dev teams: Tidying up the tools you use most

Spring cleaning for your dev teams: Tidying up the tools you use most

How engineering teams can do more with less amid economic uncertainty

How engineering teams can do more with less amid economic uncertainty

The high cost of context switching

The high cost of context switching

We just raised $20M in funding. See how we'll use it.

We just raised $20M in funding. See how we'll use it.

[Ebook] The Dev Team Playbook

[Ebook] The Dev Team Playbook

The experts' guide to engineering effectiveness

The experts' guide to engineering effectiveness

Uplevel CTO survey report: Are CTOs & devs aligned?

Uplevel CTO survey report: Are CTOs & devs aligned?

So You’ve Overhired And Need To Adjust: An Engineering Leader’s Guide To Data-Driven Rightsizing

So you’ve overhired and need to adjust: An engineering leader’s guide to data-driven rightsizing

Deep Work: A Better Way to Measure Developer Velocity

Deep Work: A better way to measure developer velocity

Nearly a Third of Software Developers Say Most Problems Go Unnoticed by CTOs

Nearly a third of software developers say most problems go unnoticed by CTOs

We tried a 4-day workweek for three months. Here's what we learned.

We tried a 4-day workweek for three months. Here's what we learned.

Why software developers need customer empathy — and how to help them care

Why software developers need customer empathy — and how to help them care

CCC INTELLIGENT SOLUTIONS

How Medical Inflation Impacts Auto Casualty Claim Severity

How Auto Lenders Can Improve Customer Satisfaction After a Total Loss

3 Steps to Faster Total Loss Resolution

How Coronavirus Is Impacting Automotive Lenders

Why Auto Lenders Need Earlier Notice of Vehicle Total Loss

Smart Estimate AI Just Got Smarter

Regulatory Monitoring: Helping Customers Stay on Top of Regulatory Changes

Regulatory Monitoring: Helping Customers Stay on Top of Regulatory Changes

CCC Payments: Digitizing B2B Payments Across the P&C Ecosystem

CCC Payments: Digitizing B2B Payments Across the P&C Ecosystem

Four Benefits of a Digital Total Loss Experience

Casualty eBilling: Faster, More Cost-Efficient Bill Processing for First-Party Casualty Claims

Casualty eBilling: Faster, More Cost-Efficient Bill Processing for First-Party Casualty Claims

Digitizing First-Party Casualty Claims

Digitizing First-Party Casualty Claims

Extreme Weather & Total Loss: Preparing Insurance Carriers for Catastrophe Season

Extreme Weather & Total Loss: Preparing Insurance Carriers for Catastrophe Season

AI Adoption by Auto Insurers Grows Exponentially in 2020

CCC Medicare Benchmarking: Helping Insurers Determine Appropriate Costs

CCC Medicare Benchmarking: Helping Insurers Determine Appropriate Costs

TELNYX

Solving the Robocalling Problem: Part I

Solving the Robocalling Problem: Part II

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Solving the Robocalling Problem: Part III

Building the Future of Contact Center AI

April Fools: Telnyx Mind Control

April Fools: Telnyx Mind Control

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How to Ensure SMS Regulation Compliance

Take Your Communications Global with CPaaS

Building a Modern Customer Experience

Building a Modern Customer Experience

Using Real Estate SMS: Templates and Best Practices

Using Real Estate SMS: Templates and Best Practices

The Future of Healthcare Communications

The Future of Healthcare Communications

How to Navigate GDPR Regulations

How to Navigate GDPR Regulations

Staying PIPEDA Compliant

Staying PIPEDA Compliant

Dev Docs: Zapier & Telnyx SMS Integration

Dev Docs: Zapier & Telnyx SMS Integration

Telnyx SMS Quickstart Guide

Telnyx SMS Quickstart Guide

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Competitor comparison guide

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Contact Center eBook

MULTIPLE SCLEROSIS SOCIETY

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Winter Brakes: The Bike MS Guide to Beating the Cold This Off-Season

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The Many Faces of MS

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A Pioneer in His Field: Dr. Barry Arnason Reflects on His Work in Multiple Sclerosis

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Going the Distance to End MS

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MuckFest MS Mud Run: Fighting Dirty to End Multiple Sclerosis

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Run in a Dress for MS

LASALLE SOLUTIONS

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5 Reasons LaSalle Customers Love LAMP

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New FASB Takeaways

5 License Tracking Benefits Using LAMP

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White Paper: Cisco Smart Net Total Care + LAMP

U.S. PEACE CORPS - BURKINA FASO

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Is Food Insecurity Imminent?

Food Security: The Good and Bad

Travel Articles

Dog Meets World Article

Dog Meets World Article

Voluntourism: The hybrid vacation

Voluntourism: The hybrid vacation

5 tips for students preparing to travel abroad

5 tips for students preparing to travel abroad

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